Pawtrina Privacy Policy
Last Updated: August 5, 2025
This Privacy Policy explains how Pawtrina (“we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you visit our website pawtrina.com, make a purchase, or interact with us (“Services”). Your privacy matters to us—please read carefully
1. INFORMATION WE COLLECT
a) Directly from You
- Contact details (name, email, phone, billing & shipping address)
- Payment data (payment status; card details processed by third parties)
- Account information (user ID, credentials)
- Support communications and transaction details
- Browsing activity (e.g., items viewed or added to cart)
b) Automatically via Tracking Technologies
- Device/browser info, IP address, session/activity logs
- Cookies and similar tools (used for site functionality, analytics, and marketing)
c) From Third Parties
- Payment processors, shipping partners, analytics platforms, and marketing affiliates may share limited data with us to deliver services (e.g. PayPal, Meta, Google).
2. HOW WE USE YOUR INFORMATION
We use personal data for:
- Order fulfillment, shipping, and account management
- Customer support and service-related communication
- Marketing and advertising, e.g., personalized offers (subject to your consent)
- Fraud prevention and security monitoring
- Business operations, analytics, legal compliance, dispute resolution
For GDPR/UK law, the lawful bases include: performance of contract, legitimate interest, and (where applicable) consent.
3. COOKIES & TRACKING TECHNOLOGIES
We use cookies to enhance your experience, analyze site performance, and enable targeted marketing.
- Functional cookies enable basic site functions
- Analytics cookies (like Google Analytics) gather usage insights
- Marketing cookies (like Meta Pixel or Google Ads) help personalize offers
You have the right to opt in or out of non-essential cookies via our cookie consent banner.
4. SHARING YOUR INFORMATION
We do not sell your personal data. However, we may share data with:
- Service providers (e.g., hosting, shipping, analytics)
- Advertising partners (e.g. for targeted ads), when consented
- Legal and safety authorities (e.g. to comply with subpoenas or fraud investigations)
Recipients may be located outside your country; cross-border transfers are protected via recognized legal safeguards (e.g., Standard Contractual Clauses under GDPR).
5. YOUR PRIVACY RIGHTS
Depending on your region, you may have rights including:
- Access: Request the data we hold about you
- Correction: Update inaccurate personal data
- Deletion: Ask us to delete your data (subject to legal obligations)
- Portability: Obtain your data in portable format
- Opt-out: Withdraw consent or opt out of data sharing for marketing
- Restrict processing: Limit the ways we use your sensitive info
To exercise your rights, contact us via the channels in Section 10. We respond within applicable regulatory timeframes (usually 30 days).
6. CHILDREN’S PRIVACY
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you discover such data has been shared, please contact us to request deletion.
7. DATA RETENTION
We retain personal information only as long as necessary:
- Transaction data: ~7 years (tax and legal recordkeeping)
- Account and support records: ~1–3 years (business and support needs)
- Marketing preferences: until consent is withdrawn
8. SECURITY & DATA TRANSFER
We implement appropriate technical and organizational measures:
- SSL/TLS encryption
- Access controls & monitoring
- Secure third-party services with strong data protections
International transfers follow globally recognized compliance frameworks such as Standard Contractual Clauses.
9. CHANGES TO THIS POLICY
We may update this policy over time—for legal or operational reasons. We’ll publish changes on our website and highlight the update date. Significant changes may also be communicated directly.